SHOP POLICY
Mondegreen is available exclusively through our online store. When you shop with us here’s what you can expect.
- High quality products and guaranteed workmanship
- Luxurious, tissue wrapping and box packaging
- Free, fast delivery – our prices include postage and packaging
- Have it now, pay later – spread payments over three months (for purchases $100+)
- Freepost (within NZ) return and exchange service
- Cancel your order at any time – no questions asked
Wear now. Pay later.
We understand that sometimes our desires aren’t quite in step with our bank balances. So we’ve made it easy to have it now and pay later. You can choose to spread your credit card payment over three instalments – just choose the ‘Spread payments’ option at the checkout. We’ll automatically deduct the total amount in three payments over three months from your VISA or MasterCard. The spread payment option is available for purchases over $100.
More info here.
Product Information
Our sizing is based on standard New Zealand sizing, though some styles are designed to be easier fitting than others. Please refer to our size guide for measurements.
We attempt to display product colours as accurately as possible on our website. However, we can’t guarantee that your monitor’s display will accurately reflect the actual colour of the product.
We also take reasonable care to ensure that all details, descriptions and prices appearing on our website are correct at the time when the information was entered. We reserve the right to refuse orders where product information has been miss-published, including information on prices and promotions.
Goods are subject to availability. As there is a short delay in the time when the order is placed and the time when the order is accepted, the stock position of a product may change within this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.
Returns and Exchanges
Not sure if something’s quite right? We suggest you order it and try it on, or try it out at home. If you don’t love it you can return it using our freepost service (within New Zealand).
Changed your mind? You can cancel your order anytime. Just email help@mondegreen.co.nz or call us free on 0800 273 273 (NZ) or 1800 141 058 (Aus) to let us know.
We’ll happily refund all products that are unworn or unused and returned to us in their original packaging. Please review the refund policy.